Privacy Policy
Effective Date: 11 August 2026
Last Updated: 11 August 2026
Welcome to HyChats.
This Privacy Policy explains how HyChats ("HyChats", "we", "our", or "us") collects, uses, stores, processes, and protects information when you visit https://hychats.in, create an account, connect a WhatsApp Business Account, use our messaging and marketing tools, or otherwise use our services.
By using HyChats, you acknowledge the practices described in this Privacy Policy.
1. About HyChats
HyChats provides software tools that may allow businesses to manage customer communications, WhatsApp Business messaging, contacts, campaigns, message templates, automation, customer conversations, team access, analytics, and related business communication features.
Some HyChats functionality may integrate with third-party platforms including Meta Platforms, Inc. and the WhatsApp Business Platform.
WhatsApp, Meta, Facebook, and related trademarks belong to their respective owners. Use of those third-party services is also subject to their applicable terms and privacy policies.
2. Information We Collect
Depending on how you use HyChats, we may collect the following categories of information.
2.1 Account Information
When you register for HyChats, we may collect:
Name
Email address
Mobile number
Business or company name
Password or authentication information
Profile information
Account preferences
Team member information
Billing or subscription information
Passwords should be stored using appropriate security techniques rather than in readable form.
2.2 Business Information
If you use HyChats for your business, we may process information such as:
Business name
Business website
Business address
Business category
Business contact information
Business logo
Business profile details
WhatsApp Business Account information
Connected phone numbers
Messaging configuration information
2.3 WhatsApp and Meta Platform Information
When you connect your WhatsApp Business Account through Meta's authorization or Embedded Signup process, HyChats may receive or process information that you authorize us to access, which may include:
WhatsApp Business Account ID
WhatsApp Phone Number ID
Business portfolio or Business Manager information
Business display name
Connected business phone number
Message template information
Template status
Messaging account status
Webhook events
Message delivery status
Message status such as sent, delivered, read, or failed
Other information made available through the permissions you grant
We only intend to access Platform Data required to provide the features you use.
3. Customer and Contact Information
Businesses using HyChats may upload, enter, synchronize, or otherwise process information relating to their customers or contacts.
This information may include:
Customer name
Mobile or WhatsApp number
Email address
Tags
Custom fields
Conversation information
Campaign information
Customer preferences
Notes entered by the business
Other information supplied by the HyChats customer
Businesses using HyChats are responsible for ensuring they have an appropriate legal basis, authorization, consent, or opt-in required to collect, upload, and message their contacts.
HyChats should not be used for unsolicited spam, unlawful messaging, deceptive communication, or messaging that violates WhatsApp or Meta policies.
4. Messages and Conversation Data
When businesses communicate with customers using HyChats, we may process message-related information necessary to provide the service, including:
Message content
Sender and recipient identifiers
Message timestamps
Media or attachments
Template identifiers
Delivery information
Read status
Failed-message information
Conversation history
We process this information to provide messaging, inbox, automation, reporting, customer support, security, and related functionality requested by our customers.
5. Information Collected Automatically
When you access HyChats, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Login activity
Pages visited
Date and time of access
Referring pages
Session information
Application logs
Error logs
Security events
Usage information
We may use this information for security, troubleshooting, fraud prevention, performance monitoring, analytics, and improvement of the service.
6. Cookies and Similar Technologies
HyChats may use cookies, local storage, session storage, and similar technologies.
These technologies may be used to:
Keep users signed in
Maintain user sessions
Remember preferences
Improve website functionality
Protect accounts
Prevent abuse
Measure website performance
Understand use of our service
You may be able to manage cookies through your browser settings, although disabling necessary cookies may affect some HyChats features.
7. How We Use Information
We may use information collected through HyChats to:
Create and maintain user accounts
Authenticate users
Provide WhatsApp Business integrations
Send messages requested by our customers
Manage WhatsApp templates
Manage campaigns
Provide inbox and customer communication functionality
Process webhooks and message statuses
Provide automation features
Provide reporting and analytics
Provide customer support
Process subscriptions and payments
Detect fraud, abuse, spam, and unauthorized access
Improve the security of HyChats
Troubleshoot technical problems
Maintain and improve our platform
Communicate service-related notices
Enforce our terms and policies
Comply with applicable legal requirements
We do not intend to use customer information for purposes materially unrelated to providing and improving HyChats without an appropriate legal basis or authorization.
8. WhatsApp Business Platform
HyChats may integrate with the WhatsApp Business Platform provided by Meta.
When you choose to connect WhatsApp to HyChats, you authorize HyChats to interact with the relevant WhatsApp and Meta services according to the permissions you approve.
The WhatsApp Cloud API uses Meta's Graph API and webhooks to support messaging functionality. Meta describes security and privacy controls applicable to the Cloud API in its official documentation.
Your use of WhatsApp through HyChats remains subject to applicable:
WhatsApp Business Terms
WhatsApp Business Messaging Policy
Meta Platform Terms
Meta Developer Policies
Applicable laws and regulations
Businesses must obtain appropriate user opt-in before initiating messages where required by WhatsApp policy and applicable law.
9. Meta Permissions
Depending on the functionality enabled, HyChats may request Meta permissions such as:
whatsapp_business_management
This permission may be used to access or manage authorized WhatsApp Business assets and related configuration required to provide HyChats functionality.
whatsapp_business_messaging
This permission may be used to send and receive WhatsApp Business messages on behalf of an authorized business account.
We use granted permissions only for functionality associated with the service and authorization provided by the customer.
10. We Do Not Sell Personal Data
HyChats does not sell customer contact lists or WhatsApp conversation data to advertisers.
We do not permit third parties to purchase customer contact databases uploaded by businesses to HyChats.
If our business practices materially change, this Privacy Policy will be updated accordingly.
11. Sharing of Information
We may share information only where reasonably necessary for operating the service, including with categories of providers such as:
Meta / WhatsApp
When you use WhatsApp Business Platform functionality, relevant information must be transmitted to or received from Meta's systems.
Hosting and Infrastructure Providers
Data may be processed by hosting, database, storage, content-delivery, email, monitoring, or security providers used to operate HyChats.
Payment Providers
If you purchase a subscription, payment-related information may be processed by our payment gateway or banking partners.
HyChats may not directly store complete card or banking credentials when payment information is processed by an external payment provider.
Service Providers
We may use vendors that help us provide services such as:
Cloud hosting
Email delivery
SMS
Analytics
Customer support
Security monitoring
Error monitoring
Backup services
Such providers should receive only information reasonably necessary for their function and are expected to process it subject to applicable agreements and legal requirements.
12. Legal Disclosure
We may disclose information where reasonably necessary to:
Comply with applicable law
Respond to a valid legal request
Protect the rights and safety of users
Investigate suspected fraud
Prevent unauthorized access
Investigate abuse of the platform
Enforce our agreements
Protect HyChats, its customers, or other persons
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the service, maintaining records, resolving disputes, preventing fraud, complying with legal requirements, and enforcing agreements.
Retention periods may vary depending on the type of information.
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to legal, backup, security, or technical requirements.
14. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.
Measures may include, where appropriate:
Encrypted network connections
Access controls
Authentication mechanisms
Password hashing
Permission-based access
Server security
Logging and monitoring
Database protection
Backup procedures
However, no internet-connected system or method of electronic storage can be guaranteed to be 100% secure.
Users are responsible for maintaining the confidentiality of their account credentials and protecting access to their devices.
15. Your Responsibilities as a HyChats Customer
If you upload customer information or send WhatsApp campaigns through HyChats, you are responsible for ensuring that:
Your contacts were obtained lawfully.
You have required consent or opt-in.
Your messages are lawful.
Your messages comply with applicable WhatsApp policies.
You honor unsubscribe or opt-out requests.
You do not send spam.
You do not purchase or use unlawfully obtained contact databases.
You do not misrepresent your identity or business.
You respect users' privacy and communication preferences.
HyChats may restrict or suspend accounts involved in suspected spam, abuse, fraud, illegal activity, or serious platform-policy violations.
WhatsApp states that repeated violations of its Business Messaging policies can result in enforcement against WhatsApp Business Accounts.
16. User Rights
Depending on applicable law, users may have rights concerning their personal information, including rights to request:
Access to personal information
Correction of inaccurate information
Updating of information
Deletion of information
Withdrawal of consent where applicable
Information about how data is processed
Grievance or complaint handling
Requests may be subject to identity verification and applicable legal exceptions.
17. Data Deletion Requests
Users may request deletion of their HyChats account and associated personal information.
To submit a deletion request, contact:
Email: [info@hychats.in]
Subject:
Data Deletion Request – HyChats
Please provide sufficient information to identify your account, such as:
Registered name
Registered email
Registered mobile number
After verification, we will process valid deletion requests in accordance with applicable requirements and our legitimate retention obligations.
Where information belongs to a business customer's contacts, the request may need to be handled together with the business that originally collected or uploaded the information.
Meta / Facebook Data Deletion
If you connected HyChats using Meta or Facebook authorization and want that connection removed, you may:
Disconnect the WhatsApp/Meta account from HyChats where that functionality is available.
Remove HyChats from the applicable Meta Business or Facebook integrations.
Contact us requesting deletion of Platform Data associated with your HyChats account.
This section is particularly important when HyChats is submitted for Meta App Review because Meta requires developers processing Platform Data to describe their data handling practices.
18. Disconnecting WhatsApp
If you disconnect a WhatsApp Business Account from HyChats, we will stop intentionally requesting new information through that authorization except where technically or legally necessary.
Previously stored information may remain for a limited period because of:
Backups
Security logs
Fraud-prevention records
Accounting requirements
Legal requirements
Pending deletion processing
After the applicable retention period, information should be deleted or anonymized where appropriate.
19. International Data Processing
Some infrastructure providers or third-party services used by HyChats may process information in countries other than the country in which a user resides.
Where required, we will take appropriate measures concerning such processing in accordance with applicable data protection requirements.
20. Children's Privacy
HyChats is intended primarily for businesses and persons authorized to use business communication services.
Our services are not intended to knowingly collect personal information from children where doing so would violate applicable law.
If you believe a child has provided personal information to HyChats without appropriate authorization, please contact us so that we can review the situation.
21. Third-Party Websites and Services
HyChats may contain links or integrations with third-party websites and services.
We are not responsible for the privacy practices of independent third parties.
Users should review the privacy policies and terms of any third-party service they use.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time because of:
Changes to HyChats features
Regulatory requirements
Security requirements
Changes to third-party integrations
Changes to Meta or WhatsApp platform requirements
When material changes are made, we may update the "Last Updated" date and provide additional notice where appropriate.
Continued use of HyChats after an updated policy becomes effective will be subject to the updated Privacy Policy, to the extent permitted by law.
23. Contact Us
For questions, privacy concerns, grievances, or data requests relating to this Privacy Policy, contact:
HyChats
Website: https://hychats.in
Legal Business Name: Hychats Markeitng Agency